v1.24.09.2024

1. Introduction

Welcome to Crestmoor Training. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our website [www.crestmoortraining.co.uk], services, and products. By accessing or using our Services, you agree to the terms of this Privacy Policy.

What Is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’. Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

2. Information We Collect

Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you; because you have consented to our use of your personal data (e.g. by subscribing to our newsletter); or because it is in our legitimate business interests. Specifically, we may use your data for the following purposes:
• Providing and managing your access to our site.
• Personalising and tailoring your experience on our site.
• Supplying our services to you (please note that we require your personal data in order to enter into a contract with you).
• Personalising and tailoring our products and services for you.
• Replying to emails from you.
• Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by clicking the unsubscribe link at the bottom of our newsletter).
• Market research.
• Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience.
• Providing and managing previous course information from other providers.
• With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email with information, news and details of our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under GDPR and the Privacy and Electronic Communications Regulations. You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.

How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for 12 months if no sales contract has taken place for legitimate interests otherwise it is held for 7 years for legal purposes.

3. How We Use Your Information

We use your information for the following purposes:
• To provide and improve our Services
• To send promotional content, updates, or newsletters
• To communicate with you about your training enquiries or bookings
• To analyse usage patterns and improve user experience
• To comply with legal obligations
How and Where Do You Store or Transfer My Personal Data?
We will only store or transfer your personal data within the UK. This means that it will be fully protected under the Data Protection Legislation.

4. Sharing Your Information

We will not share or sell your personal information to third parties, except in the following cases:
• Service Providers: We may share your information with trusted third-party service providers (e.g., payment processors, email services) to facilitate our Services.
• Legal Compliance: We may disclose your information if required by law or if we believe in good faith that such disclosure is necessary to comply with legal obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of our assets, your information may be transferred as part of the business transaction.

5. Your Rights and Choices

You have the following rights regarding your personal information:
Access and Update: You can access and update your personal information by contacting us via
info@crestmoortraining.co.uk
Opt-Out: You can unsubscribe from promotional emails by following the instructions in the email. You can also contact us via info@crestmoortraining.co.uk to opt out of certain communications.
Data Deletion: You may request the deletion of your personal data by contacting us via
info@crestmoortraining.co.uk, subject to certain legal exceptions.

Cookie Preferences: You can adjust your browser settings to refuse cookies or alert you when cookies are being used.

6. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, or misuse. However, no internet transmission is 100% secure, and we cannot guarantee the absolute security of your data. For further information on how we protect your data please email info@crestmoortraining.co.uk for a copy of our GDPR (Data Protection)
Policy.

7. Third-Party Links

Our website may contain links to third-party websites, such as but not limited too awarding bodies (e.g. CSCS, NPORS etc). This Privacy Policy does not apply to those third-party websites, and we are not responsible for their privacy practices. Please review the privacy policies of any linked websites.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Effective Date.” We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Crestmoor Training
Brandywell Farm
Higher Holton
Wincanton
Somerset
BA9 8AP
info@crestmoortraining.co.uk
01963 33957